How do I order?
Add your item(s) to cart. You can then choose to pay securely online (with a credit/debit card, Paypal account, or Google Checkout), by telephone or by cheque. You can also give us a call on 01904 799968 to talk through and pay for your order with a credit/debit card.
When can I expect my order?
We aim to despatch non-personalised items within 48 hours and personalised items in two weeks (unless otherwise agreed and/or Next Day Delivery is paid for - see below).
I need my order urgently, can you help?
We can prioritise orders in most cases, so let us know if your required by date is in the next couple of weeks. It may be necessary to pay for Next Day Delivery if your order is needed within one week. If ordering online choose the Next Day Delivery option and add your required by date in 'additional information'.
UK orders are sent by Royal Mail First Class Recorded Delivery which is free with all purchases and should arrive 1-2 working days from despatch. Royal Mail Next Day Special Delivery will guarantee delivery the day after despatch.
Your items are cheaper than others I have seen, why?
One of our original aims when starting out was to offer excellent value for money. A lot of our customers are planning a wedding and we know how expensive that can be - we got married ourselves in 2004 which prompted us to start the business.
We keep our overheads low and produce everything in-house to help give you the best price we can.
Please be assured that quality is not affected. We use the highest quality Swarovski Crystals and professional machine embroidery.
Will the crystals fall off and can I wash my garment?
We use the highest quality crystals available made by Swarovski. They give the best sparkle and have a much better adhesive quality than the cheaper stones available.
Once applied the stones can be machine washed at up to 40 degrees or as appropriate for the garment.
Tumble drying is not recommended but we have put items through the dryer with no adverse affects.
The stones are suitable for wear in chlorinated or sea water
Can I have extra wording on my item?
Yes - additional letters in Swarovski Crystal will be charged at 95p for the italic or classic fonts, £1.10 for the ornate font, or £1.90 for larger letters suitable for dressing gowns, jackets etc. Please contact us to order.
Can you personalise my own item?
Yes - prices per letter will be as above. Return p&p will apply and will vary depending on the item(s) you are sending. Please contact us to discuss further.