Terms and Conditions

PRICES

All of our prices include free delivery by Royal Mail First Class Recorded Delivery to a UK address.  When you checkout you can also choose Next Day Delivery or delivery outside of the UK for an additional charge

DELIVERY

We aim to despatch personalised items within two weeks, and non-personalised items within 48 hours.  If you need your item quickly let us know your required by date and we will prioritise your order where necessary - we may ask you to pay for your item to be sent by Royal Mail Next Day Special Delivery if you have a very tight timescale, to guarantee your order arrives on time.

If choosing Next Day Delivery upon checkout please also specify your required by date as your order will need to be prioritised accordingly.  (Please note choosing Next Day Delivery does not necessarily mean your item will be sent the same day as the order is placed - you must specify your required by date in addition to choosing this delivery method.)

You will be sent emailed updates on the progress of your order.

DELIVERY ADDRESS

Your order will be sent to the address supplied by you - please ensure this is correct as we cannot accept responsibility for incorrect or incomplete addresses.  A second delivery charge will apply where a product has to be re-sent for these reasons.  All orders will be sent by First Class Recorded or Special Delivery so will require a signature.

UNDELIVERED MAIL

Where an item is returned to us because of incorrect address supplied by the customer, or where it has not been collected from the post office/sorting office, customers will be charged for re-delivery.

RETURNS

As they are made specifically to your requirements, and in line with Distance Selling Regulations, personalised items and special orders are not eligible for refund.  Unpersonalised items can be returned for a refund or exchange at our discretion, and must be returned within 7 days of receipt by a trackable postage method.  Any refund will be minus our original cost of posting your order.  Contact us by email or telephone before forwarding goods for refund/exchange.  Only applicable to products returned in their original condition.  The customer is liable for the return postage costs and will not be refunded the original postage charge.  If you are returning an item for an exchange you will be liable for p&p. 

CANCELLATIONS

CUSTOM MADE/PERSONALISED PRODUCTS - In accordance with Distance Selling Regulations (Regulation 13) you cannot cancel your order of goods made to your own specification.

SIZES

We aim to provide standard and accurately sized garments but the fit and actual size of items varies between manufacturers.  Detailed to fit sizes and actual measurements are available for every item upon request.

DEFINITIONS

'Personalised' is any item which is custom made to order where you choose any or all of the following: wording, crystal colour, font, embroidery colour, embroidery font; and also one-off commissions.  'Personalised' includes where you choose 'Just Married' as your wording.

PRIVACY POLICY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

•your name
•address
•phone number
•email address
•credit/debit card details
We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

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